Telephone Orders: 0845 600 8256
Our customer care team are here for you.
Your security is our priority
We are very aware that many customers require complete discretion when purchasing our products. Therefore all of our products are sent in plain, unmarked packaging, without fail. Top
On your card statement, our payment will appear as One For Health. This is to ensure that our service is fully discreet. Top
We send orders out as quickly as possible. This is normally within one working day of receipt. Orders are sent using Royal Mail first class in the UK and air mail for other countries. To ensure the fastest possible delivery, please see our Delivery Options page. Top
We accept MasterCard, Visa, Visa Electron, Switch/Maestro, Solo and Delta cards. Top
Online credit/debit card payments are collected using 128+ bit SSL encryption. Our entire checkout process is secured by SSL. The security of this area is indicated by the presence of the padlock symbol which is normally at the bottom or top of the browser window. Top
Yes, for UK customers there is a free option. All UK orders will be sent by first class post via our priority delivery option unless requested otherwise. Orders to countries outside of the UK will be charged a small amount of shipping. This will be calculated by the shopping basket depending on the products ordered. Top
You may cancel your order for any reason within 7 days of receipt of your goods. Provided the goods are returned in good condition, we will refund your payment within 7 days. In the case of credit card payments the refund will only be made to the card used for the payment. This does not affect your statutory rights.
In the event of the goods being unsuitable, we offer a full refund policy. In this case the goods must be returned within 14 days. In the case of credit card purchases, refunds will only be made to the credit card on which goods were purchased. Cheques will only be issued for postal purchases. Credit card refunds will be made within 7 days, postal refunds within 14 days. This does not affect your statutory rights. Top
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).
We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never reveal your information to any third parties.
We send an automatic confirmation of each order by email. We will not e-mail you at any other time unless there is a problem with your order, or you have agreed that we can do so, for example have signed up to our news letter.
The only information we will collect about you will be that given by you at the time of ordering/joining as a member. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We will not transfer your information either inside or outside the EEA (European Economic Area).
We will not reveal your details to a third party for any purpose without your express permission.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Top
By email only. However you can contact our call centre, by calling our national lo-call number: 0845 600 8256 between the hours of 8am and 4pm, weekdays. Top
No your statutory rights are not affected. Either party's failure to exercise or enforce any term of, or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
These terms of business shall be governed by the law of England and the parties submit to the jurisdiction of the English courts. Top
We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional. However, there may be times when things go wrong. If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know.
You can email us at any time or call our call dedicated centre on 0845 600 8256 between the hours of 8am and 4pm, weekdays.
We will reply within 48 hours and will try our very best to resolve the problem wherever possible within 7 days. Your complaint will be dealt with sympathetically and confidentially. If you are unhappy with your purchase, you are also protected by our returns policy. Top
Telephone our call centre on 0845 600 8256 (08.00hrs – 16.00hrs weekdays). Calls cost UK local rates. Alternatively please email us. Top
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