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Please select a question from the list below for further
information
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Are orders sent in plain packaging?
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How will the payment appear on my card statement?
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How long does delivery take?
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What payment methods do you accept?
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Is it safe to give my card details online?
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Is postage and packaging free?
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What is your returns policy?
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What is your privacy policy?
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How would you contact me in the event of a problem?
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Does buying from you affect my statutory rights?
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What if I have a complaint?
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Contact us with any further questions:
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Are orders sent in plain packaging?
We are very aware that many customers require complete
discretion when purchasing our products. Therefore all of our products are
sent in plain, unmarked packaging, without fail.
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How will the payment appear on my card
statement?
On your card statement, our payment will appear
as One For Health. This is to ensure that our service is fully discreet.
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How long does delivery take?
We send orders out as quickly as possible. This is normally within one working
day of receipt. Orders are sent using Royal Mail first class in the UK and
air mail for other countries. To ensure the fastest possible delivery, please
see our Delivery Options page. Top
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What payment methods do you accept?
We accept MasterCard, Visa, Visa Electron, Switch/Maestro, Solo and Delta cards.
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Online credit/debit card payments are collected using 128+ bit SSL encryption.
Our entire checkout process is secured by SSL. The security of this area is
indicated by the presence of this symbol
or
at the bottom of the browser window. Top
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Is postage and packaging free?
Yes, for UK customers this is free. All UK orders will be sent by first class post
free of charge unless requested otherwise. Orders to countries outside of
the UK will be charged a small amount of shipping. This will be calculated
by the shopping basket depending on the products ordered. Top
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What is your returns policy?
Consumer protection (distance selling) regulations 2000
You may cancel your order for any reason within 7 days of receipt of your goods.
Provided the goods are returned in good condition, we will refund your payment within
7 days. In the case of credit card payments the refund will only be made to
the card used for the payment. This does not affect your statutory rights.
In the event of the goods being unsuitable, we offer a full refund policy.
In this case the goods must be returned within 14 days. In the case of credit
card purchases, refunds will only be made to the credit card on which goods were
purchased. Cheques will only be issued for postal purchases. Credit
card refunds will be made within 7 days, postal refunds within 14 days. This
does not affect your statutory rights. Top
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What is your privacy policy?
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the data protection act 1998).
We collect information about you to enable us to process your order (including to
communicate with you regarding any order you might have placed). We will never
reveal your information to any third parties.
We send an automatic confirmation of each order by email. We will not e-mail
you at any other time unless there is a problem with your order, or you have agreed
that we can do so, for example have signed up to our news letter.
The only information we will collect about you will be that given by you at the
time of ordering/joining as a member. We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by contacting us.
If you find any inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held securely in accordance with
our internal security policy and the law.
We will not transfer your information either inside or outside the EEA (European
Economic Area).
We will not reveal your details to a third party for any purpose without your express
permission.
We may use technology to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your browser
settings.
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How would you contact me in the event
of a problem?
By
email only. However you can contact our call
centre, by calling our national lo-call number: 0845 600 8256 between the
hours of 9am and 6pm, weekdays. Top
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Does buying from you affect my statutory
rights?
No your statutory rights are not affected. Either
party's failure to exercise or enforce any term of, or any right arising pursuant
to this agreement does not constitute and shall not be construed as a waiver of
such term or right.
These terms of business shall be governed by the
law of England and the parties submit to the jurisdiction of the English courts.
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What if i have a complaint?
We are committed to providing the best possible customer service. Every effort is
made to ensure that your shopping experience with us is efficient and professional.
However, there may be times when things go wrong. If you have received damaged,
faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect
of the service you have received from us or any aspect of our website, then please
let us know.
You can
email us at any time or call
our call dedicated centre on 0845 600 8256 between the hours of 9am and 6pm,
weekdays.
We will reply within 48 hours and will try our very best to resolve the problem
wherever possible within 7 days. Your complaint will be dealt with sympathetically
and confidentially. If you are unhappy with your purchase, you are also protected
by our returns policy.
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Contact us with any further questions:
Telephone our call centre on 0845 600 8256 (09.00hrs
– 18.00hrs weekdays). calls cost UK local rates. Alternatively
please
email us.
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